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(Native Chinese) Chat Support Consultant, crypto (Remote)

(Native Chinese) Chat Support Consultant, crypto (Remote)

SupportYourAppShah Alam, Shah Alam, Malaysia
15 jam yang lalu
Penerangan pekerjaan

Overview

(Native Chinese) Chat Support Consultant, crypto (Remote)

We are seeking a Chat Support Consultant to provide high-quality customer support for crypto trading in a fast-paced, multicultural environment. This role is remote and requires flexibility to work across shifts, including weekends and holidays.

What you will do

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers\' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

  • Native Chinese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6-12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment / banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage

    • Benefits and Perks

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected

    • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and expanded to eight hubs around the world. We treat our team like our clients, providing care, an individual approach, and a positive experience. We welcome people with varied backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills.

    Visit our website : Disclaimer

    We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Additional job details

  • Seniority level : Associate
  • Employment type : Contract
  • Job function : Customer Service
  • Industry : IT Services and IT Consulting

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    Buat amaran kerja untuk carian ini

    Support Consultant • Shah Alam, Shah Alam, Malaysia