Senior HR Service Delivery Specialist

Division : Human Resources Operations

Department : HR

Business : Toll Group

Job Grade : MP3

Reports to : Head of Global HR Operations

The Opportunity

Are you a proactive problem-solver with a passion for optimizing processes and delivering an exceptional employee experience? We are looking for a Senior HR Operations Specialist to be a driving force on our global team.

Working within the Global HR Operations team, the Senior HR Operations specialist is responsible for providing quality customer focused services to internal and external customers. This position uses IT system tools to record, track and manage HR events that support the employee lifecycle, including communications and support for senior leaders. HR Operations has a solid focus on advocating and enforcing compliance of the Human Resources Information System, Workday.

As a Global HR Operations team member, you will develop strong relationships with SME HR functions across Toll including Regional HR Operations team, Centres of Excellence, IT, Managers and Employees to ensure the professional and efficient operation of the overall HR function.

What You will Do :

• Lifecycle process support and maintenance
• Maintain artefacts across business to support cyclical events including Annual Performance Management and Employee Surveys
• Lead deployment of HR cyclical events
• Manage user support with GBS team
• Peakon Employee Survey process ownership
• Project management
• Support HR continuous improvements and projects ( eg : ServiceNow)
• Knowledge and Document Management
• Maintain HR Portal
• Build knowledge articles for Global ServiceNow and maintain
• Build knowledge framework to support future AI Agent implementation
• HR Policy
• Global policy maintenance and changes
• Tier 2 escalation for complex HR requests
• Provide assistance as required to GBS HR Operations team
• HR Communication & Change
• Work with business to identify channels to improve HR case deflection (self service vs case creation targets)
• Draft and Deliver key messages for HR activities

What You will Bring

Qualifications

We are an equal opportunities employer and welcome applications from all qualified candidates. You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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