SUPPORT ENGINEER

Overview

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours : 9am to 6pm, Mon-Fri

Job Title

Support Engineer

Responsibilities

• To provide high-quality technical and maintenance support for the products that Netpoleon Solutions distributes.
• To ensure that clients get the best support they need
• To resolving escalated customer complaints without the need for team lead intervention
• To document troubleshooting and problem resolution steps
• To participate and provide training to customers when required

Requirements

Additional Requirement (Advantage)

Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP)

Candidates with the following certification and / or hands-on experience will be particularly advantageous

Other Information

Interested candidates, please apply via the Apply Now button below. We regret that only shortlisted candidates will be notified.

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