Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Support Specialist

Customer Support Specialist

EngageRocketShah Alam, Malaysia
30+ hari lalu
Penerangan pekerjaan

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To : VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Support Specialist • Shah Alam, Malaysia

Pekerjaan yang berkaitan
Technical Support Specialist - L1

Technical Support Specialist - L1

Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs. Identify, resolve or manage the resolution of system i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Technical Support Specialist - L1 & L2

Technical Support Specialist - L1 & L2

Extreme ReachKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.Ability...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
L1 Customer Support - B2B Gaming Platform

L1 Customer Support - B2B Gaming Platform

Crypto RecruitKuala Lumpur, Kuala Lumpur, Malaysia
L1 Customer Support - B2B Gaming Platform.Handle end users' queries in live chat and ensure prompt response.Inform end-users in the live chat about any service irregularity.Resolve end-user dispute...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
  • Baharu!
Technical Support Specialist (Aftersales)

Technical Support Specialist (Aftersales)

Proton New Energy Technology Sdn BhdSubang Jaya, Selangor, Malaysia
Technical Support Specialist (Aftersales).Direct message the job poster from Proton New Energy Technology Sdn Bhd.Talent Acquisition (Automotive | Electric Vehicles). Provide technical support to de...Tunjukkan lagiKemas kini terakhir: 8 jam yang lalu
Customer Success Specialist

Customer Success Specialist

LendelaKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. The platform matches borrowers with personalised loan options through a sim...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service (Technical Support) - Full Time

Customer Service (Technical Support) - Full Time

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service (Technical Support) to join our team.Our teams are c...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
  • Baharu!
Customer Solution Specilist

Customer Solution Specilist

Jobstreet by SEEKKuala Lumpur, Kuala Lumpur, Malaysia
Add expected salary to your profile for insights.SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfillin...Tunjukkan lagiKemas kini terakhir: 8 jam yang lalu
Customer Success Specialist

Customer Success Specialist

EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs.We are backed by Ant International (a global leader in digital payments, digitisation, and financial tec...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
  • Dinaikkan pangkat
Customer Support (Home Fibre) - up to RM3400

Customer Support (Home Fibre) - up to RM3400

Asia RecruitSelangorMalaysia, Selangor, Malaysia
Company Overview : Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers nationwide.The comp...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
  • Dinaikkan pangkat
Specialist, Technical Support

Specialist, Technical Support

TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia
Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
Technical Support Specialist

Technical Support Specialist

Philips InternationalPetaling Jaya, Selangor, Malaysia
Technical Support Specialist - Healthcare Informatics page is loaded## Technical Support Specialist - Healthcare Informaticslocations : Petaling Jayatime type : Full timeposted on : Posted Today...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
Customer Support Specialist

Customer Support Specialist

SK intellix MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a cru...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Brokerage Services Support Specialist

Brokerage Services Support Specialist

moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global fina...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
CUSTOMER SUPPORT ASSISTANT

CUSTOMER SUPPORT ASSISTANT

MVC ResourcesKuala Lumpur, 14, my
Quick Apply
We are seeking a dedicated and organized individual to join our team as a Customer Support Assistant.The ideal candidate will be responsible for managing customer inquiries, maintaining client data...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
User Growth Specialist

User Growth Specialist

EBC GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
  • Dinaikkan pangkat
Customer Service Specialist

Customer Service Specialist

CygnifyPetaling Jaya, Selangor, Malaysia
Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage. Fresh graduates and SPM leavers are encouraged to apply (full training prov...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
  • Dinaikkan pangkat
  • Baharu!
Customer Solutions Specialist (MY)

Customer Solutions Specialist (MY)

impact.comKuala Lumpur, Kuala Lumpur, Malaysia
From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.As consumers increasingly rely on recommendations from people and communities they trust, im...Tunjukkan lagiKemas kini terakhir: 8 jam yang lalu
  • Dinaikkan pangkat
Tour Consultant (Sales and Customer Support ) Hybrid

Tour Consultant (Sales and Customer Support ) Hybrid

Holidaygogogo Tours Sdn BhdShah Alam, Selangor, Malaysia
The Tour Consultant is responsible for engaging leads from social media, website, ManyChat, WhatsApp, and phone inquiries to convert them into bookings for island travel packages.This role focuses ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
  • Dinaikkan pangkat
Customer Care Specialist – Complaints Handling (Banking)

Customer Care Specialist – Complaints Handling (Banking)

TPPetaling Jaya, Selangor, Malaysia
Customer Care Specialist – Complaints Handling (Banking).We are looking for a detail-oriented and empathetic.You will act as the key representative of the Bank in ensuring customer satisfaction, pr...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
  • Dinaikkan pangkat
  • Baharu!
Accounting Software Support Specialist (Mandarin Speaker Preferred) (Start ASAP)

Accounting Software Support Specialist (Mandarin Speaker Preferred) (Start ASAP)

AfterschoolKuala Lumpur, Kuala Lumpur, Malaysia
This is a full-time on-site role for an Accounting Software Support Specialist / Customer Service position.The role involves providing support to. Day-to-day tasks include answering customer queries...Tunjukkan lagiKemas kini terakhir: 8 jam yang lalu