Clerk Grade III

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Job Summary

Monitor backlog & complaints via Scuba system, ensure timely resolution, and support operations for smooth order fulfillment.

Job Responsibilities

• Prepare daily reports for backlog orders and open collection orders for trade returned stocks
• Update Scuba KPI daily for operation meeting
• Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine.
• Work closely with process owner to identify root cause, corrective and preventive action to close the complaints’ tickets in Scuba system.
• Monitor corrective / preventive actions proposed by process owner to ensure actions are duly carried out
• Monitor complaints status in Scuba system. Reassign unresolved complaints to process owner or elevate to head of department for action until closure.
• Provide daily Scuba performance status report to Head of Department and process owner for follow up and action.
• Support process owner to raise Scuba complaint tickets and monitor for closure.
• Monitor status of urgent order / request to ensure orders / requests are being handled timely to meet clients / customers timeline.
• Report and monitor backlog orders, follow up with operation to clear the orders within the SLA timeline
• Handling Transport Core Process (TCP) to ensure number of orders hand over by outbound team to dispatch match the plan.

Job Requirements

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