Administrator Cantonese Speaker

Responsibilities

Handle enquiries through phone / live chat and provide extraordinary service to customers in a professional and timely manner Address members’ enquiries effectively and maintain satisfactory quality of customer service Make appropriate recommendations to meet customers’ expectations Escalate enquiries when necessary in line with internal guidelines Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors Qualifications

Fresh Graduate — must be able to speak and read in Cantonese and Traditional Chinese Good knowledge of Healthcare and medical insurance products is an advantage Able to speak and read Cantonese and Traditional Chinese fluently Follow Hong Kong PH Seniority level

Associate Employment type

Full-time Job function

Administrative Industries

Business Consulting and Services

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