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Assurance Operations Leader (Manager / Senior Manager)

Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

16 jam yang lalu

Penerangan pekerjaan

Other locations : Primary Location Only

Date : Oct 13, 2025

Requisition ID :

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business. You will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders / Group Heads. You will build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.

The position will report directly to Malaysia Assurance Leader and will require close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.

Your key responsibilities

Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
Drive and monitor compliance around key quality areas to meet internal business requirements (e.g. milestones review)
Local project lead for Global and Area centralisation initiatives
Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalated issues, assist in providing insight and solutions
Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, preparing management materials, analysis and narratives for Executive or Regional Leadership meetings and liaising with communications functions in EY

Skills and attributes for success

Good interpersonal, communication, and organizational skills

Strong analytical thinking and project management skills

A team player

Agile

To qualify for the role you must have

Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry

Experience in an operations related, business management or control function preferred

Strong people management skills and able to work / manage different stakeholders

Attention to detail and ability to analyze problems, design and implement solutions independently

A self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively

A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages

Strong organizational skills, able to work across and project manage multiple initiatives at a time

Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles

Good command of written and spoken English

Ideally, you’ll also have

Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data

Data analytics skills such as PowerBI will be preferred

What we look for

A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.

What working at EY offers

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ay you are ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

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Buat amaran kerja untuk carian ini

Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia