Operations Executive

Overview

Igloo Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

What we look for

This role involves end-to-end support for customer service, claims processing, and basic reconciliation tasks. The ideal candidate ensures timely, accurate, and compliant handling of all responsibilities in line with internal SOPs and partner requirements.

Responsibilities

Customer Service

• Respond to customer inquiries via email and chat; outbound calls may be required on a case-by-case basis
• Provide accurate and clear information regarding product coverage, policies, and claims
• Resolve customer complaints and escalate complex issues as necessary
• Maintain up-to-date and accurate records in Zendesk and internal portals
• Review and validate submitted claims for completeness and eligibility
• Ensure claims are processed in accordance with all relevant SOPs, not just timelines but also procedure and documentation
• Communicate claim decisions and next steps to customers clearly and professionally

Basic Reconciliation Support

Claims Handling

Requirements

Seniority level

Employment type

Job function

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