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client success manager
CAPTAIN'S EYE ASIA PTE. LTD.Pasir Panjang, Negeri Sembilan, Malaysia3 jam yang lalu
Penerangan pekerjaan2+ years of experience in Customer Success, Account Management is required Proven track record of expanding and growing accounts Strong interpersonal and communication skills Experience working with B2B SaaS or tech products (Maritime or AI experience a plus) Ability to analyze customer data to drive strategic decisions Comfortable working in a fast-paced, dynamic environment
Job Description & Requirements
About Captain’s Eye
Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. We empower shipping companies with smart surveillance, data insights, and proactive risk management.
Role Overview
We are looking for a results-driven Customer Success Manager to join our growing team. This role is ideal for someone with at least 2 years of experience in customer success or account management, who thrives on building relationships, driving adoption, and identifying expansion opportunities.
Key Responsibilities
- Manage and grow a portfolio of customer accounts, ensuring high satisfaction and long-term retention
- Serve as the primary point of contact post-onboarding, building strong relationships with key stakeholders
- Proactively identify upsell and cross-sell opportunities in alignment with customer goals
- Collaborate with Sales and Product teams to deliver tailored solutions and drive account growth
- Monitor account health using usage data and proactively address risks and opportunities
- Lead QBRs, product training, and success planning sessions to maximize customer value
- Maintain accurate documentation in CRM and customer success platforms
Requirements
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Client Manager • Pasir Panjang, Negeri Sembilan, Malaysia