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IT Technical Support Assistant Manager
Max System Solution Sdn BhdPenangMalaysia, Penang, Malaysia3 hari lalu
Penerangan pekerjaanPossess at least Diploma / post Graduate Diploma / Bachelor’s Degree in Computer Science / Information Technology or equivalent Must be able to speak and read Mandarin to liaise with Mandarin-speaking clients due to work nature At least 2-3 year(s) of working experience in the related field is required for this position Strong technical knowledge, strong networking capabilities and relationship management skills Ability to prioritize tasks and work under pressure and a strong team player. Must be willing to work in Butterworth, Penang
Company Description
Max System Solution is one of Malaysia’s leading software specialists in the Penang area, providing high-quality, customized software solutions, web application development, online marketing, and maintenance services. We cater to multinational corporations, large businesses, and small and medium enterprises. With over 10 years of experience, Max System Solution is a professional software house dedicated to delivering exceptional services.
Role Description
- Assist and report to the Business Operation Manager (IT) in managing the technical support team.
- Assign tasks, set priorities, and ensure that team members have the necessary resources to perform their duties effectively.
- Provide technical assistance and support to end-users, resolving complex issues that cannot be handled by the support team.
- Investigate and analyze recurring technical issues to identify root causes and implement preventive measures.
- Stay updated on the latest technologies, industry trends, and best practices to enhance the quality of technical support services.
- Assist in the administration and maintenance of IT systems, servers, networks, and other infrastructure components.
- Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and knowledge base articles.
- Collaborate with external vendors and service providers to ensure timely resolution of technical issues and adherence to service level agreements.
- Develop and deliver training materials and workshops to enhance the technical skills of team members and end-users.
Qualifications
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Assistant Manager It • PenangMalaysia, Penang, Malaysia