Associate I, Customer Service (Consignment Specialist)

Associate I, Customer Service (Consignment Specialist) Alcon Johor (known as CIBA VISION Johor Sdn. Bhd.)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

POSITION OVERVIEW :

The Associate I, Customer Service (Consignment Specialist) is responsible for overseeing and managing consignment inventory operations, including setup, monitoring, reconciliation, and reporting. This role ensures accurate inventory levels at customer locations, supports logistics coordination, and fosters strong relationships with internal teams and external stakeholders.

KEY RESPONSIBILITIES :

Assist in tracking and managing consignment inventory at partner / customer locations

Able to support consign inventory count at customer location (Hospital, Pharmacy) when required

Tracking inventory, ensuring proper storage and handling, and coordinating from Service Provider into customer’s storage

Reconcile consignment count result (discrepancy, missing, damage, etc) together with commercial team

Monitor stock reports from SAP regarding consignment stock

Ensure that inventory is only consigned to accounts with appropriate signed contracts

Monitor month on hand stock and return on consignment sales per designated consignment account

Manage reporting of key consignment account KPIs with required action or remediation plans and provide monthly updates to business stakeholders

Work closely with Customer Operations to ensure that missing lenses are billed accordingly

Work closely with Customer Operations on instructions for scrapping & transfer of consignment stock

Monitoring Returns Management to ensure that consignment stock returned to Service Provider is fully completed

Assist with Serial Number issues when a billing cannot be completed

Be involved with ad-hoc projects that involve consignments

Review high risk consignment accounts for closing and provide list to Country Franchise Head

WHAT YOU’LL BRING TO THE COMPANY :

QUALIFICATIONS

Min 1 - 2 years of experience in consignment management, inventory management or equivalent

Proficient in Microsoft Office Suite (Excel, Word, Outlook and SAP).

Ability to analyse large data with intermediate skill in Excel : Pivot, V-Lookup, Basic Chart

Meticulous, detail-oriented with strong organizational and problem-solving abilities

Team player with excellent communication and interpersonal skills

Able to manage multiple tasks simultaneously while maintaining a positive and professional attitude

Fluency in English, both in written and spoken (other local language is an added advantage)

Minimum Diploma or Degree preferably in Business Administration, Communication, Marketing

Minimum 1-2 years relevant working experience, preferably in call center, shared service or equivalent within MNC industry

HOW YOU CAN THRIVE AT ALCON :

Opportunity to work with a leading global medical device company

Collaborate with a diverse and talented team in a supportive work environment

Competitive compensation package and comprehensive benefits

Continuous learning and development opportunities

Alcon Careers See your impact at alcon.com / careers

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