IT Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here : to delight our guests, Team Members, and owners alike.

The IT manager is responsible for the smooth and efficient operation of all technology-related software and hardware of the property. The responsibility also includes ensuring full compliance with all related brand standards.

What will I be doing?

As the IT Manager, you will be responsible for performing the following tasks to the highest standards :

• Training all Information Technology related subjects and matter to hotel team.
• Effective purchasing of IT HW and software and negotiating maintenance contracts.
• Responsible for timely preparation and submission of all IT budgets.
• Responsible for the management and control of all IT expense according to an agreed plan.
• Ensure a business continuity plan is established and tested for all parts of the business.
• Provide the highest possible IT service to the agreed standards and best practices.
• Work with Business Management to expedite access and better utilization of information.
• Ensure guests’ IT queries are managed to defined standards with minimal risks.
• Ensure brand standards are communicated and maintained for Guest and Business Service.
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
• Consistently promote the brand and encourage the use of the brand by IT suppliers.
• Ensure IT resources are maintained in the hotel to support the commercial & business needs.
• Identify and ensure all hotel data has ownership and accountability within the organization.
• Provide IT support to other Hilton hotels when required.
• Cross train other hotel IT personnel to provide cover.
• Maintain standards and best practices in the hotel and evaluate compliance.
• Manage and monitor local vendors and / or local representatives of global / area vendors.
• Ensure that hotel data is secured and in line with stated standards and best practices.
• Ensure Access Control is in line with stated standards and best practices.
• Ensure regular self-evaluations of IT practices are completed and communicated.
• Manage local implementation projects.
• Communicate status, risks, opportunities to GM, hotel management and regional and area IT management.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

What are we looking for?

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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