Customer Service Chat Support - Mandarin Speaker

Customer Service Chat Support - Mandarin Speaker

Concentrix WP. Kuala Lumpur, Federal Territory, Malaysia

Job Position : Advisor I, Customer Service (Chat Support)

Shift : Rotational shift

Salary : MYR 4,200 basic + MYR 500 KPI allowance + up to MYR 300 shift allowance

Position Summary : The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Responsibilities :

• Understand customer enquiries and respond via applicable channels : email, chat, and callbacks.
• Ensure enquiries are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Communicate effectively with customers in a friendly and polite manner following the processes.
• Read, write, and speak fluently and spontaneously in both English and, for their language.

Seniority level

Employment type

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