Customer Experience Rep

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking

Do you enjoy solving real-world problems and helping people? If you have a can-do attitude and want to be part of a supportive, high-energy team, join us as a Customer Experience Representative for the Malaysian market. We're looking for individuals who are ready to grow, deliver meaningful solutions, and can start immediately.

This role is based at Uptown 5 Damansara, and reports to the Customer Experience Manager. Be part of a diverse and dynamic team that values collaboration, fun, and service excellence.

Job Responsibilities

Be the First Line of Support to Help Customers Move Forward : Provide timely and thoughtful assistance to customers by resolving inquiries and issues with empathy and professionalism. Demonstrate your problem-solving skills to customers with real-time updates, shipment bookings and logistics queries, ensuring every interaction is clear, accurate, and helpful.

Drive Service Excellence and Customer Satisfaction : Anticipate potential problems and continuously look for ways to improve enhance the overall customer experience in every contact point.

Staying Compliant, Adhering to Standards and Deliver What's Next : Document and practice FedEx's Cultural Values throughout every interaction with customers, and immerse yourself in additional duties as assigned by your manager for your career development needs.

Skills Required

• Strong spoken and written English
• Strong problem-solving skills
• Accuracy and attention to detail
• Interpersonal skills
• A solution-oriented & customer experience excellence mindset

Requirements

Compensation Package

FedEx is an equal opportunity / affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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