Customer Service Representative I

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is partnering with a technology-driven organization specializing in maintenance and repair service networks. Our client is seeking a Customer Service Representative I , focused on Service Delivery to manage top-tier client relationships and ensure superior service execution through their proprietary platform.

Job Summary This role acts as the primary liaison between strategic clients and the service / vendor network. This role is responsible for maintaining superior client satisfaction, managing the end-to-end service process for key accounts, and ensuring all repair and maintenance needs are executed effectively and efficiently within the technology platform.

Job Responsibilities

• Develop and maintain positive client relations required to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage real-time inquires while keeping track of and responding to commitments
• Escalate all disputes or un-satisfied service confirmations in a timely manner
• Remain on the queue and address all requests and customer questions
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person
• Enter information into our database and ensure consistency and accuracy
• Demonstrate professionalism in communication, relationship development, customer service, etc.
• Shift flexibility may be required
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other duties as assigned

Job Requirements

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