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Senior Analyst - Application Support (Payment Systems)

Senior Analyst - Application Support (Payment Systems)

SMBC GroupKuala Lumpur, Kuala Lumpur, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Senior Analyst - Application Support (Payment Systems)

SMBC Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary

The Level 2 Applications Support Team is responsible for the support of applications working closely with the Customer Representatives to resolve issues and perform customer engagements.

  • Assist in troubleshooting problems related to BNM & Paynet applications and local regulatory reporting.
  • Coordinate with users, PDAPD (regional office), and Head Office on various regulatory reporting activities or projects.
  • Participate in system designs, testing, and documentation of tasks related to BNM or local regulatory reporting.
  • Build and maintain data dictionary system for local regulatory reporting or to meet BNM requirements.
  • Ensure complete business continuity for all applications that are being supported.

Key Responsibilities

  • Responsible in managing & supporting the team as well as individual team member KPI.
  • Ensure task assignment and reports are completed within the deadline.
  • Work with data owner and carry out data quality maintenance from time- to-time.
  • Understand user requirements and provide technical support in enhancing local regulatory reporting systems.
  • Deploy and requisite technology when required.
  • Ensure the system architecture is able to provide the local regulatory reporting information promptly and accurately.
  • Monitor local regulatory reporting systems performance regularly to avoid any unplanned outage.
  • Ensure compliance to the internal control, standards and regulatory requirements.
  • Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-overs when the situation arises.
  • Perform and manage the customer engagement processes.
  • Ensure cases, bug-fixes and minor enhancements are updated in the support system by liaising with the developers to estimate the delivery time frames and implications.
  • Help recommend functional specifications in conjunction with the project team for any changes to the application projects.
  • Provide on-call support for the applications regarding the scheduled and unscheduled outages.
  • Job Requirements

  • Bachelor of Degree in Information Technology / Computer Science.
  • At least 4-7 years working experience in system support.
  • Knowledge in banking payment and reporting application is a must.
  • Must be able to leave & manage the team.
  • Familiar with programming language such as C#, Java etc is added advantage.
  • Familiar with database programming language such as T-SQL, Oracle etc is added advantage.
  • Have high critical thinking skills, and business and system analytical skills.
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    System Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia