Consumables Management Assistant

What is your role :

• Supports the day-to-day incoming consumables requests / orders to be fulfilled in a timely manner, with the goal of maintaining high standards of customer satisfaction.
• Acting as the first point of contact for external customers and internal customers, responds to the requests and enquiries in accordance with priorities and urgencies.
• Daily analysis and management of consumables requests / orders that fall into exceptions and the resolution of these in accordance with standard processes and Service Level Agreement (SLA).
• Supports the conversion process of auto replenishment with algorithms and forecast analysis.
• Provide timely performance reports to Superior on KPI set.
• Able to work under tight schedule and meet the deadlines.
• Commit and discharge duties in compliance with the ISO 9001 and ISO requirements and standards
• Other duties assigned by the management.

What you need to have :