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Front Desk / Admin Officer

Front Desk / Admin Officer

Pet Universe Sdn. Bhd.Kajang, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Job Description

Front Desk & Customer Service :

  • Act as the first point of contact for students, pet owners, and visitors.
  • Answer and manage incoming calls, WhatsApp, emails, and social media inquiries.
  • Provide information regarding academy courses, enrolment, fees, and schedules.
  • Manage bookings for grooming services, workshops, and training sessions.
  • Welcome and assist visitors, ensuring a professional and friendly experience.

Administrative Support :

  • Maintain accurate student records, attendance lists, and course documentation.
  • Prepare enrolment forms, invoices, receipts, certificates, and reports.
  • Handle payments, cash collection, and petty cash management.
  • Assist in scheduling classes and coordinating with grooming instructors.
  • Manage filing systems (physical and digital) for academy operations.

    • Operational & Coordination :

  • Support the planning and execution of academy events, promotions, and open days.
  • Monitor and maintain inventory of grooming tools, products, and office supplies.
  • Ensure the reception and academy area remain clean, organised, and presentable.
  • Follow up with clients regarding outstanding payments or renewals.
  • Assist with any ad-hoc administrative duties as assigned by management.

    • Requirements

  • Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage.
  • At least 1 year of experience in administration, front desk, or customer service (experience in pet-related / education industry is a plus).
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms.
  • Strong communication skills in English & Bahasa Malaysia; Mandarin is an added advantage.
  • Customer-oriented, professional, and able to multitask effectively.
  • Comfortable working in an environment with animals. (Pet lover is a must)
    • Buat amaran kerja untuk carian ini

    Front • Kajang, Selangor, Malaysia