Key Account Management, Executive

The Platform Services team at ZALORA is young, highly dynamic, and energetic. The aim of the team is to provide ZALORA’s strategic brand partners with tailored solutions that help grow their business, including fulfillment, marketing, digital eProduction, and data analytics. Think of us as intrapreneurs within ZALORA. The team constantly seeks new business opportunities to position ZALORA as the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical grows, we are looking for a 1SS Key Account Senior Executive. In this role, you will develop, monitor, and manage a portfolio of brands within 1SS.

This dynamic role offers work with top international brands and provides extensive regional and cross-functional exposure. Join us in building the premier e-commerce destination in one of the world's most vibrant markets!

Responsibilities :

• Engage and build healthy relationships with assigned brands to enhance partnership quality;
• Resolve issues and address complaints to maintain trust;
• Collaborate with stakeholders across teams to ensure brands receive adequate support, maintaining a positive 1SS experience;
• Monitor and grow brand performance to meet sales targets, including cross-selling VAS and opening new channels;
• Continuously learn new skills and stay updated on e-commerce trends; coach brands to adopt new tools and features to boost engagement and retention;
• Lead end-to-end projects from planning to execution, managing small to medium projects with cross-functional teams, such as experience improvement initiatives or brand-driven projects;
• Analyze and prepare monthly performance reports for management and participate in business reviews;
• Maintain healthy inventory levels to support sales and campaigns, monitor inbound plans, and manage stock levels.

Requirements :

The ideal candidate should demonstrate motivation, drive, and a willingness to learn. A hands-on attitude, ability to meet deadlines, multitasking skills, and strong communication are essential. Attention to detail and quality management are crucial. Willingness to work in a fast-paced, evolving, and collaborative environment is required.

Platform Services Team

The Platform Services & Support team is integral within ZALORA's Commercial department, bridging discussions and leading projects between Supply Chain, Operations, Tech, and Commercial teams. Our focus is to create a superior experience for our key trade partners (e.g., Nike, Mango, Topshop) by providing excellent customer service, a fast onboarding process, timely query resolution, and exploring new opportunities for mutual growth.

The ZALORA Story

ZALORA, founded in 2012, is Asia’s leading online fashion destination, with presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan. We offer a wide range of top international and local brands and our own labels across apparel, shoes, and accessories. Part of Global Fashion Group, we lead in online fashion for emerging markets.

ZALORA does not accept unsolicited resumes from third parties unless explicitly agreed upon in writing. Third-party submissions without agreement waive all claims to placement or referral fees if the candidate is hired.

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