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Senior Customer Service & Logistic Executive

Cavalier Capital Holdings Sdn BhdBatu Kawan, Penang, Malaysia

1 hari lalu

Penerangan pekerjaan

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Responsible to deliver the role of “one-stop” customer service provider

Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.

Resolving customer's enquiries with accurate clarification.

Liaise, coordinate and follow up closely with all related departments to ensure customers' expectation are met and all customers' requests are completed agreed.

Collaboration with customers

Works with clients who have complaints, orders or require information about products / services purchased.

Provide solutions to individualized situations and priotize the customer’s needs.

Update customers on the schedule as arranged and keep customers' updated on the progress of their both inbound and outbound shipments.

Build positive relationship with customer for customer retention and growth of business.

Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

Logistics Operations

Evaluate and select reliable services provider. Monitor the performance and address any issues to ensure timely and efficient for all shipments.

Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.

Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.

Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries.

Analyze freight bills for customer specific required information.

Reporting

Liaising with customer & functional departments on delivery and generate reports.

Adhere to escalation procedures and produce situation corrective action.

Training & Supervision

Manage, coach, train & supervise junior level to ensure compliance to company’s SOP.

Any job assigned from the superior from time to time.

(C) KEY REQUIREMENTS & COMPETENCIES

Possess at least Diploma, Degree or any other equivalent qualification.

Working Experience

Minimum 5 years of progressive customer service or marketing experience

Special Knowledge / Skill

Knowledge for Microsoft office

Ability to work effectively to tight datelines with minimum supervision.

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Salary match Number of applicants Skills match

Your application will include the following questions :

What’s your expected monthly basic salary?

Which of the following Microsoft Office products are you experienced with?

Which of the following types of qualifications do you have?

Do you have previous invoicing experience?

How many years' experience do you have as a Logistics Executive?

Do you have freight forwarding experience?

Do you have customer service experience?

Cavalier Capital Holdings goal is to nurture, grow & expand a family of companies that will continue to reward & provide purpose to our stakeholders. We identify investments that fits our values, synergizes with our strengths & benefits from our focus. The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Cavalier Capital Holdings has achieved remarkable success by investing in diverse array of industries. Our portfolio spans semiconductors, electronics, industrial chemicals, industrial gases, refrigerants, advanced polymers, and building materials. We seek out new opportunities in sustainable solutions and renewable energy.

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What can I earn as a Logistics Executive

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Customer Service Executive • Batu Kawan, Penang, Malaysia