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(WFH) Customer Service Executive

(WFH) Customer Service Executive

Alpha Iota BPOKuantan, Pahang, Malaysia
17 hari lalu
Penerangan pekerjaan

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This range is provided by Alpha Iota BPO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • And lots more!

Responsibilities

  • Retain the existing customers by building a good rapport and providing customer satisfaction.
  • Deliver excellent customer service to customers via live chats.
  • Provide accurate information on products and services to customers.
  • Consistently meet individual and team KPIs and goals.
  • Maintain a high degree of integrity and confidentiality, keeping customers' information.

    • Qualifications

  • At least 1 year of working experience in any customer service industry, preferably in Live Chat.
  • Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
  • Fast typing skills.
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
  • Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
  • 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
  • You must have your own laptop and good internet connection.

    • Working Hours

  • Morning Shift : 8 AM - 5 PM
  • Evening Shift : 4 PM - 1 AM
  • Midnight Shift : 11 PM - 8 AM

    • Seniority level

    Not Applicable

    Employment type

    Full-time

    Job function

    Other

    Industries

    Outsourcing and Offshoring Consulting

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