Clinical Receptionist
The clinical receptionist is a critical member of The Wellness Centre’s Administrative Team playing a vital role in the delivery of high quality client focused mental health care. Reporting to, and under the daily supervision of the Practice Manager.
Overview
Our clinic is located on the 3rd floor, Smith Road Medical Centre, George Town, Grand Cayman. Clinic hours are 7am - 6pm Monday to Friday, Saturday 9am - 4pm. The administrative team operates on a flexible schedule with rotating Saturday shift schedule determined by the Practice Manager. Standard work week per CI Labour Law.
Requirements
- Energetic team player who enjoys service to community and working in a collaborative environment
- Associate or Bachelor’s degree in a relevant field related to healthcare administration
- 2 years experience in a similar administrative role where time management, confidentiality and professional communication was required.
- Previous experience with health insurance and health record system administration is an asset.
- Excellent written and oral communication, telephone etiquette.
- Exceptional team skills, including strong interpersonal skills
- HIPAA Certification (we can provide to an ideal candidate)
Primary Duties
Answer the clinic telephone, check, and respond to incoming clinic emails and voicemails, monitor company cell phone, WhatsApp and Messenger. Refer to appropriate team members, and action all as necessary. Monitoring of all internal communication channels, including Google apps such as Spaces and Chat.Greet clients. Ensure all relevant client information has been collected as per our client intake process and is correctly entered into our Electronic Health Record (EHR) system, make any amendments, as necessary. This includes contact details, health insurance details or other payment information.Schedule client appointments utilizing the EHR system, and make efforts to confirm appointments in advance daily, as well as ensuring insurance details are up-to-date.Reschedule canceled or no-show appointments as soon available. Reschedule client appointments in response to staff leave.Collect client payments, including self-pay, or insurance co-pay at time of check-in following all policies and procedures.Liaise with third parties and clients by phone and email regarding client services.Manage and execute staff travel arrangements, including flights, hotels and car rental.Provide support to team meetings / trainings with regards to room set up, food orders, printed material, technology, etc.Assist with external communication or corporate events, including preparation of materials, consumables and any other tasks required for the event.Assist with orchestrating staff events and help with the planning and procurement of food / supplies / decorations.Manage the file room, storage room, scan, and archive documents, as necessary, checking file room is locked at the end of each day.Schedule and manage commercial shredding of confidential documents monthly or as required.Manage deliveries to the office and advise appropriate staff members.Demonstrate knowledge of, and support to, The Wellness Centre missions, visions, values, standards, policies, and procedures.Always maintain confidentiality of all information.Any additional duties assigned by the Practice Manager or DirectorCompensation
Salary commensurate with experience and qualifications starting at KYD$30,000 per year.Health insurance coverage which exceeds CI Labour Law15 days annual paid leave to start.All other Labour Law standard benefits (sick leave, pension)Supervision Responsibilities : None
Budgetary Responsibilities : None
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