Bank Customer Service Exec [Fresh Grad|

Responsibilities

Handle SG customer inquiries & complaints regarding banking services and products via phone call.

Ensure highest standard of service delivery on personalized phone services to customers.

Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Requirements

• Fluent in spoken English and able to read & write in English.
• Mandarin is an added advantage to support Mandarin speaking customers.
• SPM holder with 5 years full‑time working experience.
• Diploma holder with 2 years full‑time working experience.
• Fresh degree holders are welcome.

Additional Info

Earliest shift start at 6am. Latest shift end by 3am (for Senior Officer only).

Junior officer / Fresh entry's latest shift will normally start at noon / end by 12am.

9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break.

Rest 2 days mostly combined (may be split too).

Location : Walking distance from Ampang Park station.

1 month classroom training (Mon – Fri, 9am – 6.30pm) mandatory attendance.

Benefits

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