Credit Recovery Officer Puchong

Job Responsibility

• To be responsible for maximizing collection through effective collection actions and minimizing the collection cost
• Work according to the collection goals established and meeting the collection target and productivity KPIs as per set by the management and company
• Follow all company rules and regulation, compliance, code of conduct including maintaining the secrecy of customer record to maintain customer trusts towards the company
• Contact the debtors as allocated by the Leader / Manager to request for outstanding payment as quickly and efficiently as possible via telephone call, sms, notices and all other collection method approved by the company
• Review on all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account to ensure account is closed
• Attend and resolve debtorsâ enquiries with regards to collection actions initiated by you on outstanding payment or related matters to ensure customer settle the total outstanding bill
• Record all information obtained into the system and ensures the account status is always up to date to ensure collection process run smoothly
• Inform and communicate with the Team Leader on any work-related issues so that the solution can be done accordingly
• Any other duties commensurate to this role as may be required from time to time to be communicated by management

Job Requirements

Location : Setiawalk Puchong (walking distance to LRT)

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Job Benefits

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