Tawaran kerja ini tidak tersedia di negara anda.
Associate Service Quality – BPO
DHL ExpressPetaling Jaya, Selangor, Malaysia9 jam yang lalu
Penerangan pekerjaanRoot cause analysis and problem solving Simple data analysis Good all round communicator : written and oral Innovative and creative Good understanding of MS Office suite (Word, Excel and PowerPoint) Engaging with customers (internal / external) Experience in supporting a shared service centre (preferred) Able to work under pressure Able to multi-task Good discipline in performing standard procedures Finance / Accounting / Business Administration IT knowledge will be an advantage Quality Assurance Transportation, Logistics, Supply Chain and Storage
Overview
Overall Role Purpose : Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
Responsibilities
- Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
- Identifying and leveraging best practices already in use in the finance operations community.
- Designing practical and effective solutions to address improvement opportunities – both cost and performance.
- Successfully implement improvement initiatives with Finance and HR Business Partners.
- Strive as a SME on process improvements / standardization methodology.
- Provide consultative services to both external Finance and HR Business Partners and internal support staff.
- Ability to relate to cross-cultural processes and country sensitivities.
- Responsible for process documentation (i.e. process maps).
- Qualified University Degree holder.
Skills / Qualifications
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Industries
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Service Associate • Petaling Jaya, Selangor, Malaysia