Business Analyst – Returns, Global Customer Service (12 months contract)

Overview

Business Analyst – Returns, Global Customer Service (12 months contract)

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Analyse the order management related processes to identify process design and tool improvement opportunities.
• Translate business needs into structured problem statements and formalize user stories with clear acceptance criteria.
• Perform gap analysis between existing systems (Oracle EBS, Oracle Fusion, Customer Platform) and business requirements.
• Contribute to the creation of 'To-Be' processes in collaboration with GPOs and POs.
• Support user acceptance testing (UAT), prepare scripts and validation checklists.
• Track business feedback, test execution logs, and assist in go-live readiness activities.
• Support continuous improvement and quick wins for order management.
• Support the change management required within the order management processes as we move to a global core model.
• Collaborate and support on documentation as required.

Qualifications

Global Core Model & Transformation

In the context of our transition from local to global governance, this role plays a critical part in shaping and executing a Global Core Model. The role must support the progressive convergence towards unified global processes, standards, and tools while balancing regional needs with long-term global alignment.

Joining us is more than saying “yes” to making the world a healthier place. It’s about a career that’s challenging, supportive and inspiring, within a culture driven by excellence that fosters diverse and inclusive ideas.

We commit to respond to every applicant.

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