Clinical Application Manager (Critical Care Division)

Monroe Consulting Group Malaysia, an executive recruitment firm, is partnering with a leading medical equipment company to hire a Clinical Application Manager. The Clinical Application Manager is responsible for overseeing the implementation, training, and support of critical care medical devices at clinical sites. This role ensures effective integration of clinical applications into customer workflows while driving clinical adoption and satisfaction. This role bridges clinical expertise with technical understanding to support sales, training, and post-sales activities.

Job Responsibilities

Clinical Support & Application Integration : provide clinical consultation during pre-sales and post-sales processes to support product demonstrations and application use cases.

Oversee the clinical application and integration of critical care devices and software in ICUs, emergency rooms, and related departments.

Coordinate and deliver user training to healthcare professionals on the proper use of medical devices and healthcare IT systems.

Implementation & Project Management : lead application deployment projects in collaboration with internal technical teams and healthcare institutions.

Customize and optimize clinical workflows to ensure smooth product integration.

Conduct site assessments, workflow mapping, and post-implementation evaluations.

Customer Engagement & Technical Liaison : act as the clinical point of contact for customer inquiries and issue resolution.

Collaborate with R&D, product managers, and IT teams to relay user feedback and assist in product improvements.

Support sales and marketing teams in clinical presentations, product launches, and trade events.

Compliance & Documentation : ensure all application activities comply with regulatory standards (e.g., MOH, MDA, ISO, etc.).

Maintain accurate documentation, training records, and clinical feedback reports.

Job Requirements

Bachelor's Degree in Nursing, Biomedical Science, Healthcare Technology, or a related field. Clinical background (e.g., ICU nurse, respiratory therapist) is highly preferred.

Minimum 5 years of experience in clinical application, medical device support, or critical care environments.

Familiarity with critical care equipment (e.g., ventilators, monitors, infusion pumps) and healthcare IT (e.g., HIS, EMR systems).

Strong interpersonal and communication skills; able to work cross-functionally with both clinical and technical teams.

Project management skills with the ability to handle multiple site rollouts and training sessions.

Willingness to travel for customer site visits and installations.

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