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SLIMS Technical Consultant

Agilent TechnologiesBayan Lepas, Penang, Malaysia

30+ hari lalu

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Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Job Description

Key Responsibilities :

Presales :
Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
Deliver technical presentations, demonstrations.
Post-sales :
Analyze customer's needs, and translate this into SLIMS workflows
Configure the SLIMS platform to match the lab's requirements
Build plugins for connecting instruments or displaying custom forms or portals
Act as the customer voice to influence future product design to meet customer needs
Lead or support project delivery, ensuring solutions are implemented effectively.
Train the customer.
Script a lab's in-silico tools into our integration framework
Project management for OpenLab solutions and SLIMS solution delivery.
Post-delivery :
Provide remote and on-site troubleshooting to maintain customer satisfaction.
Technical support for customers' critical escalations.
Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

Minimum Requirements :

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification and / or license may be required.

Typically, at least 4+ years relevant experience for entry into this level

Knowledge on programming languages such as Java or Python with proven coding skills

Evidence of proven track record of solution delivery on Implementation team, or related experience

Ability to quickly grasp customer requirements and document the requirements

Outstanding communication and organizational skills

Excellent analytical, and problem-solving skills

Ability to build and foster good relationships

Ability to balance competing priorities

Ability to work under pressure and meet tight deadlines

Self-motivated and directed individual

Team-oriented perspective

Willingness to travel 70% of the time, for business requirements and client meetings

Early understanding on OpenLab solutions, SLIMS would be added advantage

Experience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : 50% of the Time

Shift : Day

Duration : No End Date

Job Function : Services & Support

Seniority level

Associate

Employment type

Full-time

Job function

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Technical Consultant • Bayan Lepas, Penang, Malaysia