Client Engagement Executive, Penang

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Client Engagement Executive working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

• Focus on identifying prospects, executing acquisition activities such as roadshow or events, and ensuring quality on‑boarding to achieve individual and team sales targets.
• Required to cross‑sell retail banking products such as credit cards, borrowing and mortgage referrals.
• Achieve performance expectations and contribute toward the Retail business in line with IWPB strategic direction.
• Support and engage in roadshows or events including approaching prospect leads for acquisition to deliver overall sales results.
• Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimise sales activities, ensuring alignment with business priorities.
• Champion and drive a culture that supports the HSBC branded customer experience.
• Provide quality after‑sales engagement to strengthen long‑term relationships.

Qualifications – External

Key selling points

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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