Manager, Account

Overview

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

We have an exciting opportunity for you to join our team as Manager, Account based in Johor Bahru, Malaysia. Reporting to the Senior Manager, this full‑time and permanent position is based in Malaysia and offers regional coverage, allowing you to make a significant impact to our Financial Accounting department and its growth.

Key Responsibilities

• Lead and manage the Client Accounting / Trust Accounting team to deliver high‑quality client servicing, ensuring KPIs, TATs, governance and regulatory requirements are consistently met.
• Oversee capacity planning, workload allocation and resource optimisation to maintain operational efficiency and profitability.
• Strengthen client relationships through proactive communication, issue resolution, onboarding support and contribution to business‑development opportunities.
• Drive continuous improvement by enhancing processes, implementing automation initiatives and supporting the evolution of the SSC operating model.
• Develop, coach and upskill team members to build professional competence and foster a productive, engaged and high‑performing work environment.

Qualifications

Company Benefits

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

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