Overview
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!
Role summary : UCT is looking for a talented Customer Program Mgr III to join us in Malaysia !
Responsibilities (Role Responsibilities)
Level 1 : Administrative
- General – Follows documented order management and commercial procedures
- Communications – Occasional phone calls / emails with customer to provide order and commercial status; internal escalations to Supervisor upon misalignment of order / commercial dates; maintain Customer Dashboards, scorecards, and UCT ERP system – weekly updates
- Order Management – Obtain missing order information from Customers; assist CPM 2 / 3 / 4 with order date management research; ensure on-time shipments and reconcile with Customer weekly; OTD to site commit date >
= 98%; OTD to Customer need date >
= 85%; escalate material / labor shortages to meet site commit dates; may attend production meetings
Commercial – Obtain missing quote information (drawings, specs, other) from Customers; assist CPM 2 / 3 / 4 quote pricing research; monitor RFQ responses within 14 calendar days; prepare quotes for CPM peer / global review and approval; may submit monetary Customer claims for fees per CPM 2 / 3 / 4 authorizationLevel 2 : All Level 1, +2-years of experience, plus
General – Follows documented order management and commercial proceduresCommunications – Redlines GPA and ISA for renegotiation by UCT Account ExecutivesOrder Management – Owns all order management deliverables to meet OTD to commit & need by date goals; resolves production scheduling and shipping blocks in the ERP or escalations; escalates material / capacity planning information internally to align site commit to Customer need dates; ensures sales order Customer need date changes are managed to protect within the “frozen window”; negotiates with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule; publishes a daily production schedule report showing historical Customer need dates, UCT site commit dates, and alignment between the twoCommercial – Owns effective communications and closures to CPM 1 responsibilities; prepares quotes for review / approval and submits to customers; resolves invoicing problems with Customer and UCT Finance; negotiates pricing changes as required by process; escalation with Supervisor for any Customer blocks to pricing changes; may produce revenue forecast for a product line / siteInventory Management – Manages and reports consignment / PACE programs OTD & inventory levels weekly; manages and reports Customer-owned inventory usage quarterly and actual inventory parts and quantitiesLevel 3 : All Level 2, +3 years of experience, (CFT Leader) plus
May be a people manager and have direct reportsMay be a global process center of excellence owner to drive effective use of the identified documented process ownerReviews and analyzes processes / programs for opportunities to improve effectiveness and / or efficiencies (a bias toward automation in Account Operations)Owns product line / site revenue forecasts relative to hard POs and 26-week forecast; drives to have a hard PO for every forecasted orderHas a copy of every applicable Customer contractual agreement; aligns and redlines UCT procedures / process documentation to comply with Customer requirements; partners with Account Executives to redline Customer contractual agreements to reflect UCT interestsIs a CFT (Cross Functional Team) Leader responsible for all Customer or Product Line demand / commercial objectives; acts as single point of accountability for performance of demand and commercial activities; leads cross-functional teams across Order Management, Planning, Purchasing, Engineering, Quality, Operations to meet goals; responsible for both production and NPI ordersLevel 4 : Senior Management Position. All Level 3 +5-years of experience, (CFT Leader)
May be a people manager and have direct reportsRole model for people management, influencing management and conflict resolutionManages Department budgets as requiredDevelops long-term relationships with customer accounts and oversees site-level execution of strategic initiativesKnowledge, Skills, Experience
Must be organized and data / fact driven; present business cases using dataExceptional analytical skills as CPM moves from CPM 1 to CPM 4Ability to translate results into root cause and corrective action plansAttention to detail, strong organization and follow-upGood communication and ability to interact with internal and external customersStrong influence-management, negotiation, leadership and assertivenessStrong computer skills (MS Office, especially Excel and MS Project) and ERP (SAP or related) experienceWork Experience
3-5 years’ experience in a semiconductor or similar industry Level 1-25+ years’ experience in a semiconductor or similar industry Level 3-4Management Experience
(for people manager role)
Senior positions must have at least 5 years’ experience in roles of increasing responsibilityPeople management skills and experience desired for CPM 3 and 4Education, Certifications, Requirements
Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3MBA or Bachelor’s Degree with PMP / PGMP certification for Level 4Negotiation certification course desiredWork Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsWork is performed primarily in an office environmentPhysical Demands
Kneel, reach, walk, push, pull and graspLift up to 25 lbsMove arms, hands and fingersSit for sustained periodsWear personal protective equipment as requiredTalk on phone and use computer for extended periodsEnvironmental Exposure
Wear personal protective equipment where applicableSubject to frequent interruptionsTalk on phone and use computer for extended periodsPossible exposure to moderate noise levels (printers, faxes, computers)Overnight Travel
Level 2 and above may require out-of-town travel (up to 10%)Location
Malaysia
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, protected veteran status, or genetic information.
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