Client Lifecycle Management - KYC Case Management Analyst (AVP)
Overview
The KYC APAC Regional Case Management team plays an important role in APAC KYC Ops, collaborating with KYC production teams to ensure KYC reviews and remediation are conducted timely and in compliance with regulatory requirements. The team provides robust governance and tight tracking to ensure monthly KPIs are met, through close collaboration with regional branches (production team).
What we will offer you
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Deutsche Bank is committed to providing an environment with your development and wellbeing at its center.
- Flexi Work Arrangement
- Competitive salary
- Medical and life insurance coverage
- Annual leave
- 26 weeks of Primary Caregiver leave and 16 weeks of Non-Primary Caregiver leave
Your Key Responsibilities
The key tasks of this role include, but are not limited to the following :
KYC Case Management and Analysis
Perform KYC progression analysis for generating reports on a periodic basisBlocker clearance – connect with production and provide guidance to resolve challenges that block progressInvestigate and analyze data to translate it into meaningful reportsPrioritize streams of review (HR, LR20%, NRD, RHP, etc.)Offline completion processingProblem Solving & Production Process Improvement
Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolutions (strategic and tactical as appropriate)Analyze available KYC business information from existing tools to identify opportunities to improve timeliness and productivityParticipate in regional KYC production meetings to resolve blockers and share governance updatesMIS Function
Coordinate with regional production teams and Data MI Analysts to gather data requirements, support data quality, and establish data management and data governance processesGenerate and distribute management reports accurately and timely when neededServe as the go-to person for MIS artefacts available to production teams to facilitate smooth operations and maintenanceEnsure traceability of data and perform deep dives to resolve issues, self-solving or collaborating with stakeholdersProvide recommendations to update MIS to improve reporting efficiency and consistencyProvide strong reporting and analytical support to managementCoordinate the generation of periodic and ad hoc reports as neededSuggest Tableau Dashboard builds when required for monitoring KYC operations performanceProvide timely SQL-based information extraction when neededOther coverage
Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution Forum.
Skills and Experience
KYC experience across multiple jurisdictions (where possible)Business process improvement experience with strong root-cause analysisAnalytical mindset with ability to interpret data and statistics to inform strategyData modelling — integrate data from multiple sources to standards and best practicesStatistical knowledge — analyze historical data for forecasting and root cause analysisInterpersonal skills — ability to interact with stakeholders to implement technology solutions and process improvementsStrong writing skills for complex reports and analysisExperience with data tools (preferred but not mandatory) : Tableau / Power BI, SQL, Alteryx / Looker, Python, Excel and Access / VBA, Power PlatformEducational and Other Qualifications
Bachelor's degree in Business Administration, Finance, or related fieldExperience in banking with strong KYC knowledgeAnalytical and problem-solving skills with strong written and verbal communication5+ years of experience in KYC with exposure to MI, Data Analytics, or related fieldStrong analytical and problem-solving abilitiesExcellent communication and presentation skillsAbility to work independently and as part of a teamStrong understanding of business principles and practicesProficiency in Microsoft Office, SQL, and Power BIHow we’ll support you
Coaching and support from experts in your teamA culture of continuous learning to aid progressionTraining and development to help you excel in your careerAbout Deutsche Bank and Diversity
Deutsche Bank is a leading German bank with strong European roots and a global network. We value diversity and inclusion and are committed to creating a working environment that is diverse, supportive and welcoming of different views. We promote flexible work arrangements and initiatives to support employee wellbeing and development. We strive to create a culture where people can excel together, act responsibly, think commercially, take initiative and collaborate. We welcome applications from all backgrounds and are committed to a positive, fair, and inclusive work environment.
Seniority level
Not ApplicableEmployment type
Full-timeJob function
Management and Manufacturing#J-18808-Ljbffr
