Customer Service Executive

Job Summary Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result.

Accountabilities

• Supervises assigned team members’ daily activities.
• Assists management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• Tracks the team’s production progress towards daily, weekly, and monthly goals and deadlines, takes proactive steps, maintains thorough and current working knowledge of procedures, methods and regulatory requirements, and partners with other leaders to develop, pilot, and execute improvements.
• Understands, supports and advocates the organization’s overall strategy and communicates company strategies related to products, processes, policies and practices.
• Interacts with and responds to customer inquiries or escalations as requested, modeling, promoting and advocating Zurich’s core values.

You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking "What can go right?" We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Location

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Customer Service

Industry

Insurance and Financial Services

#J-18808-Ljbffr