Front Office Assistant

Responsibilities

• Greet guests and handle check-ins and check-outs to ensure a smooth and efficient process.
• Address guest inquiries, requests, and complaints in a professional and timely manner.
• Provide information about hotel facilities, services, and local attractions.
• Assist with luggage handling and transportation arrangements.
• Handle online and phone reservations, including managing group bookings and special requests.
• Verify and process guest payments, ensuring accurate billing and accounting.
• Maintain detailed records of bookings and guest information.
• Communicate with other hotel departments, such as housekeeping, to ensure guest needs are met.
• Work collaboratively with other front office staff to ensure smooth operations.

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