Senior Engineer, Service Sales

Overview

To provide customer service to contract customers in order to maintain customer base and maximize core service sales (maintenance, repair and spare parts) and customer satisfaction; to provide customer service to non-contract customers and dealers in order to maximize service sales and customer satisfaction; to provide regular feedback to Executive, Field Service to improve the effectiveness and efficiency of Service Operations; and to lead a team of field engineers and technicians for job scheduling and coordination.

Key Responsibilities

• To ensure the achievement of service sales target, profit margin and payment collection
• To build up relationships with contract and non-contract customers
• To ensure the accuracy of job costing and service sales forecast
• Effectiveness in pursuing quotations resulting in high success rate
• To maintain high morale among service department staffs

Abilities

Requirements

Application notes

This job posting may include standard online application questions. Please provide information relevant to your experience in relation to the responsibilities and requirements above.

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