Assistant Operation Manager

Job Description

1. Outlet & Operational Excellence

• Lead, manage, and supervise the overall daily operations of multiple outlets.
• Work closely with the Operations Department to ensure smooth execution and compliance of SOPs.
• Oversee ordering, purchasing, inventory control, and ensure minimal wastage.
• Supervise and assign special operational initiatives including social media & business hour control, bulk order & complaint management, daily sales record compilation & outlet ranking.

2. Performance & Business Growth

Monitor and analyze outlet performance, covering sales, revenue, P&L, COGS, labour cost, customer footfall, and operational efficiency.

Develop and execute strategies to improve sales growth, cost control, and service standards.

Prepare and present detailed operational reports and business insights to the General Manager / Top Management.

Track competitor activities and market trends to maintain competitiveness.

3. People Leadership & Development

Provide leadership, coaching, and training to Outlet Managers and frontline staff on customer service, product knowledge, and SOP compliance.

Ensure sufficient manpower planning, scheduling, and labour cost control.

Foster a high-performance culture with strong teamwork, accountability, and continuous improvement.

4. Customer Experience & Stakeholder Management

Ensure consistent delivery of excellent customer service across all outlets.

Effectively resolve escalated customer complaints and implement service recovery actions.

Handle correspondence and communication with customers, franchisees, and internal departments (HR, Finance, Marketing, Purchasing, etc.) to ensure alignment and support business initiatives.

Requirements

Degree / Diploma in Business Management, Hospitality, or related field.

At least 3 - 5 years' experience in F&B / retail operations, preferably in multi-outlet F&B chains (Café / Restaurant / Bakery / Quick Service Restaurant)

Proven ability in managing P&L, cost optimization, and driving outlet performance.

Strong leadership with excellent interpersonal, communication, and problem-solving skills.

Analytical mindset with attention to detail and a proactive approach.

Willing to travel regularly across outlets.

Job Types : Full-time, Permanent

Pay : RM3, RM5,000.00 per month

Benefits :

Company car

Dental insurance

Health insurance

Professional development

Work Location : In person