Service Delivery Manager

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.

Prepare a presentation deck for meetings about service performance.

Hold regular service performance review sessions.

Participate in troubleshooting sessions for escalated situations for communication and reporting.

Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.

At least 5 years of expertise in IT networking and cyber security.

Excellent oral and written communication abilities.

Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.

A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.

Ability to detect dangers and grasp technical considerations.

Excellent customer service or project management abilities.

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