Technical Account Manager

Be among the first applicants to join us as we scale our business. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. TiDB connects large and high-growth organizations across financial services, logistics, gaming, e-commerce, and software as a service. Our open-source community, innovative products, and inclusive culture drive our team forward. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities

• Serve as the trusted advisor and technical point of contact for assigned customers.
• Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.
• Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
• Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
• Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.
• Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.
• Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Qualifications

We encourage people from underrepresented groups to apply. In keeping with our values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other forms of inappropriate behavior from ever gaining a foothold in our organization. Barriers to success have no place at TiDB.

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