Mobile Sales Associate

Job Description

• Function as a single point of contact from pre-order, order fulfilment and providing post-sales support for StarHub's Managed Accounts (this would include creation of quotation, orders, service requests, trouble tickets, scheduling deliveries etc. unless otherwise specified)
• Ensure high level of customer experience through excellent sales / after sales support
• Liaise directly with customers on any customers' queries / issues and product enquiries
• Services existing accounts and establishes new accounts by liaising closely with respective Account Managers
• Keeping abreast of new / existing product knowledge, recommends product or service enhancements to improve customers' satisfaction
• Build and maintain relationships with customers
• Collaborate with relevant stakeholders to investigate and respond to customers' feedback in a timely manner
• Raise waivers or credit notes for customer dispute cases
• Maintain accurate and timely records of manual billings (e.g. Tech Fund, ETC Buyout, Rebates) if any
• Guiding of customers in navigating through StarHub's self-service digital touchpoints (where applicable)
• Monitoring of customer's orders and enquiries (disputes, faults etc.) and follow them through to completion and / or resolution
• Assess customers' needs, provides information and assistance on product features and / or customers' queries
• Provide information regarding each product and any discount offers associated with it
• Process ETC Buyouts, Rebates
• Derive customized reports upon customers' request which information is not readily in current reports (if any)
• Attend kick off meeting for bulk or complex deals
• Plan and execute bulk deployment :
• Meet-up with customers
• Monitor and report progress for bulk order

Qualifications