Customer Service Officer Australia

Responsibilities

• Develop and prepare accurate quotations for customers and process sales and purchase orders in a timely manner.
• Provide comprehensive internal sales support to Headquarters, including confirming and tracking sales and delivery orders.
• Deliver exceptional customer service across multiple channels (WhatsApp, Email, and Live Chat) to address inquiries and resolve concerns promptly.
• Understand customer requirements and recommend customized solutions for laptop, desktop, and other computer configurations.
• Collaborate closely with the Sales Manager to ensure alignment in promotional activities, product offerings, and messaging.
• Cultivate and nurture strong customer relationships to enhance satisfaction and drive repeat business.
• Coordinate and support Australia’s internal customer support and logistics teams to ensure smooth operations.
• Utilise technical expertise in computer parts to assist with product recommendations and basic troubleshooting.
• Maintain up-to-date knowledge of product features, industry trends, and competitor offerings to better serve customers.
• Identify opportunities for upselling and cross-selling additional products and services to maximize revenue.
• Work with the technical support team to resolve complex customer issues and provide timely solutions (where needed).
• Record and track all customer interactions in the CRM system, ensuring regular updates and feedback to management.
• Perform any additional administrative tasks or duties as assigned by the manager, including participating in ongoing training sessions and team meetings.

Job Requirements

Work Conditions

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