Talent.com
Customer Specialist Mandarin

Customer Specialist Mandarin

DevloitCyberjaya, Selangor, Malaysia
13 jam yang lalu
Penerangan pekerjaan

Senior Recruitment Consultant II APAC Hiring II urgent hiring for Mandarin,Japanese,Korean,Thai

  • Shift-Rotational (incl. weekends and public holidays)

Qualifications

  • Proficiency in Mandarin (spoken and written) and English.
  • Previous experience in customer service or call center environment is an advantage; fresh graduates welcome.
  • Strong communication and problem‑solving skills.
  • Ability to handle multiple tasks and work under pressure.
  • Flexibility to work rotational shifts including weekends and public holidays.
  • Based in Johor or willing to relocate.

    • What We Offer

  • Competitive salary and benefits package.
  • Paid training and career development opportunities.
  • A supportive and diverse work environment.
  • Opportunities to grow within the company.

    • Responsibilities

  • Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
  • Provide accurate information, solutions, and assistance to customers.
  • Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
  • Document customer interactions and update records in the system.
  • Escalate complex issues to the relevant teams when necessary.
  • Work closely with team members and supervisors to achieve performance targets and service level agreements.
  • Maintain a positive and customer‑first attitude at all times.

    • Seniority Level

  • Associate

    • Employment Type

  • Full‑time

    • Job Function

  • Customer Service

    • Industries

  • Outsourcing and Offshoring Consulting

    • Referrals increase your chances of interviewing at Devloit by 2x

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