Senior IT Support Specialist (End User Technology)

Senior IT Support Specialist (End User Technology)

MUFG Investor Services provides asset servicing solutions to the global investment management industry, leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets. We offer clients a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services, depository to securities lending and other banking services.

With a diverse and dynamic network of offices worldwide, MUFG Investor Services offers challenging and rewarding careers driven by continuous learning, a collaborative team environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally in a diverse and inclusive workplace that rewards your contribution.

Reporting to the End User Technology Lead, as a Senior End User Technology Analyst you will :

Key Responsibilities

• On‑site office support – Attendance required Mon‑Fri (8 : 30 am start) with shift rotation.
• Troubleshoot and support end‑user related issues.
• Provide first‑line support for laptops, PCs, printers, Office 365, Active Directory, networking and ticketing.
• Assist with onboarding and off‑boarding new starters, including preparing equipment and account creation or removal in supported applications.
• Provide executive support to senior management and act as the on‑site point of contact for all IT‑related matters.
• Perform health checks, monitor automated alerts, and resolve issues where possible.
• Prioritize issues and collaborate with support team leads, application managers, IT operations, vendors, and other teams to resolve issues while minimizing escalations.

Qualifications

Additional Information

MUFG Investor Services offers an attractive compensation package including a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays, and assistance toward gym memberships. The company values hybrid working, enabling flexibility throughout the workforce while staying connected to teams and culture.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

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