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Branch Manager

Alliance Bank Malaysia BerhadSeri Kembangan, Selangor, Malaysia

15 jam yang lalu

Penerangan pekerjaan

Overview

Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.

Responsibilities

Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.
Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers
Supporting sales approvals & escalation of complaints / issues.
To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.
Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
Provide regular coaching and follow up to uplift performance in sales
To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.
To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.

Job Requirements

Degree in banking and finance, accounting or business administration

Minimum 8 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects

Exhibits leadership and management skills that inspires high performance from staff

Customer-oriented approach in Problem Solving / Decision Making / Analytical Thinking

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Buat amaran kerja untuk carian ini

Manager Manager • Seri Kembangan, Selangor, Malaysia