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Customer Service Officer (Call Centre), 3 Months Contract

Customer Service Officer (Call Centre), 3 Months Contract

Hispanic Alliance for Career EnhancementKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Customer Service Officer (Call Centre), 3 Months Contract

Pay : Competitive

Employment type : Full-Time

Job Description

  • Req# : R54626

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and care about helping others, there’s a place for you here.

Your Role :

  • Emergency Assistance : Handle inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
  • Travel Claims : Manage inbound calls for Travel Claims enquiries.
  • Mobile Claims : Assist customers from Singapore & Hong Kong with Mobile Claims.
  • Customer Support : Address customer inquiries and feedback regarding our services.
  • Insurance Claims : Support motor insurance claims following guidelines.
  • Administrative Tasks : Complete call logs and update our system.
  • Flexibility : Work on a rotational shift schedule.
  • Additional Duties : Perform other ad-hoc tasks as assigned.

    • Requirements to Succeed :

  • Proficiency in Microsoft Office and computer skills.
  • Strong time management skills.
  • Excellent communication skills, both oral and written.
  • Ability to communicate in Mandarin; proficiency in other dialects is a plus.
  • Willingness to work on rotating shifts.

    • What We Offer :

  • A supportive and inclusive work environment.
  • Opportunities for professional growth and development.
  • Comprehensive benefits for your well-being.

    • Sedgwick is an Equal Opportunity Employer. The statements in this document are intended to describe the general nature of the work performed. Sedgwick reserves the right to modify duties as needed.

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    Buat amaran kerja untuk carian ini

    Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia