Customer Key Account Executive (Sales)

Senior Sales Support Engineer, Key Account (Technical)

MTSC TECH (M) SDN. BHD.

We manufacture a wide range of high‑grade FDA approved bottles, jars and closures across the region, providing solutions for food & beverage, personal care, household and pharmaceutical applications. Our products are known for meeting stringent industry standards and supporting sustainable, recyclable packaging initiatives.

Responsibilities

• Develop strong relationships and partnerships with existing customers to generate sustainable sales results and identify new business opportunities.
• Identify key areas of opportunity to capture market share.
• Act as a consultant in the sales approach, proposing appropriate solutions that meet prospect and customer objectives and needs.
• Articulate the value proposition to customers and resolve any inquiries quickly.
• Uphold strong performance of the business unit in terms of volume and profitability.
• Work cross‑functionally with customer service, operations and technical teams to question the status quo and continually improve customer experience and product quality.
• Understand and adhere to risk and compliance guidelines strictly.
• Handle customer complaints, product technical complaints and adverse events quickly and professionally in accordance with company procedures.
• Act as the point of contact to convey customer sentiment and accurately brief the production team leaders on requirements.
• Respond swiftly to inquiries regarding customer payments or new account set‑ups.
• Develop and maintain a sound knowledge of the rigid packaging industry in Malaysia, including competitor analysis, industry trends and new products in the market.

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