Manager, Loan Services - Sydney

Overview What is the opportunity?

The Loan Operations Manager will be responsible for overseeing the day-to-day operations of the loan processing and servicing teams. This role involves managing workflows, ensuring compliance with regulations and internal policies, and driving operational efficiency. The ideal candidate will possess strong leadership, analytical, and organizational skills, along with in-depth knowledge of loan operations and corporate lending.

Working hours : 6am-3pm Malaysia Time

Responsibilities

Lead, mentor, and manage the loan operations team to ensure efficient and accurate loan processing, servicing, and documentation.

Oversee the end-to-end loan operations process, ensuring seamless customer experiences and operational accuracy.

Develop, implement, and improve policies and procedures to streamline workflows and optimize productivity.

Ensure timely loan disbursements, payments, and reporting in alignment with contractual obligations.

Collaborate with internal IT departments to address challenges and enhance the efficiency of loan activities.

Maintain and analyze key performance metrics to ensure the department meets organizational goals and deadlines.

Resolve complex issues that arise in loan processing, servicing, or system functionality.

Lead audits and examinations related to loan operations, facilitating the preparation of required documentation and maintaining records.

Stay updated on industry trends, regulations, and technology advancements to improve processing standards and service delivery.

What do you need to succeed? Must have’s

Bachelor’s or Master’s degree in Finance / Accounting / Mathematics, or any quantitative degrees

3+ years working experience in Corporate Lending Industry

Strong verbal and written communication skills to clearly articulate goals, offer feedback, and foster collaboration

Strong leadership skills with a clear ability to inspire, motivate, and guide a team

Knowledge of loan products

Nice-to-have’s

Knowledge of ACBS, LoanIQ

Knowledge of loan processing and payment methods

Familiar with modern technologies in loan processing industry

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Build and maintain strong business relationships with various departments within RBC Capital Markets

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address :

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : CAPITAL MARKETS

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Note :

Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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