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Specialist, Customer Success (Korean Speaker)Concentrix • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Specialist, Customer Success (Korean Speaker)

Specialist, Customer Success (Korean Speaker)

Concentrix • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
30+ hari lalu
Penerangan pekerjaan

Description

The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Work with your team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Korean

Time Type:

Full time

Buat amaran kerja untuk carian ini

Specialist, Customer Success (Korean Speaker) • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

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