Guide (Hotel Front Office Agent)

Locally-rooted but globally-connected, the Else brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution.

Located in the centre of Kuala Lumpur’s creative-cultural core, Else Kuala Lumpur will be the brand’s debut property. The Else mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team. Join us, to build something truly unlike anything else.

Position Summary :

As a Guide, you will serve as the first point of contact for all guests in the hotel. The ideal candidate must be friendly, outgoing, welcoming, patient, helpful, and knowledgeable. Your daily duties will include greeting guests, managing the check-in and check-out process, and assisting with any additional guest requests. You will also handle administrative tasks and must have good time management skills. Your presentation and mannerisms must be professional at all times.

A Guide needs to be trustworthy and able to work well with others and with little to no supervision. Ensuring customer satisfaction is a top priority, all while adhering to company values and policies.

Duties & Responsibilities :

• Greeting all guests and assisting them with check-in and check-out
• Maintaining a positive attitude and friendly demeanor
• Responding to all guest enquiries in a timely fashion
• Assisting with answering phone calls and managing guest bookings, reservations, and other requests
• Maintaining a clean and tidy workspace
• Assisting with administrative and clerical tasks as set out by the Senior Guide or Front Office Manager
• Informing guests of hotel facilities and services
• Making, updating, and checking guests’ bookings while ensuring proper room allocation
• Processing authorizations and payments over different platforms
• Liaising with other departments to ensure high guest satisfaction
• Reviewing guest accounts and charges to ensure the proper bill is presented during check-out
• Monitoring all guest movement and reporting anything suspicious to the Senior Guide on duty.

Job Requirements :

Desired Qualifications :

#J-18808-Ljbffr