Sales Support Executive (Indoor)

Responsibilities

Assist Project Manager on leading complex quoting activities landed at Transpak Penang, including cost modelling, margin analysis, and competitive pricing strategies for Sales / Project Manager to approve.

Support the Project Manager in conducting cost analysis to provide insights for strategic pricing adjustments and business direction.

Provide technical support for engineering related inquiries. Work closely with Engineering team to communicate customer feedback and product improvement.

Work with Procurement Team on sourcing to ensure quoting activities are conducted smoothly and quotes are submitted within lead time.

Work closely with Sales and Project Management Team to understand latest business direction and strategic performance price calculation and analysis with adherence to the business strategy for quoting activities.

Maintain good relationships with customers from Project Management Team, Sales or Procurement. Follow up closely with customers on project bidding status, award status as well as understanding win / loss reasons.

Assist Project Manager to set up new awarded projects, including coordinating internal FA meetings, fit tests at customer sites and ensuring customer NPI units are shipped smoothly.

Act as a communication bridge between Sales / Project Management Site Operations, translating sales discussions into actionable operational plans and ensuring seamless execution.

Ensure customer accounts are well-managed and foster strong relationships to meet and exceed customer satisfaction expectations.

Analyze customer behaviour through order patterns, shipment data, and forecasts, delivering performance insights to Project Management for data-driven business planning.

Maintain and update customer pricelists and Penang quotation board.

Prepare monthly reports on RFQ win rate, customer sales performance, and end user sales performance.

Represent the Project Manager in their absence, including attending internal and customer meetings.

Train and mentor junior sales support staff on quoting best practices, tools, and systems.

Proactively recommend actionable improvement plans to enhance the department’s functionality and operational efficiency.

Understand the requirements for a QMS, including documented information, planning and determining process interactions.

Perform any other tasks assigned by the HOD from time to time.

Job Requirements

Minimum 3 - 5 years of experience in Sales Support, Project Coordination, or Commercial Operations, preferably in a manufacturing, engineering, or packaging environment.

Proficient in Microsoft Excel (pivot tables, formulas for pricing), Word, and PowerPoint.

Knowledge of ERP system such as Sage X3, SAP, or similar platform is an advantage.

Strong communication and interpersonal skills to engage with internal teams and customers.

Solid understanding of sales and operational processes, and ability to translate sales intent into execution.

Excellent stakeholder management skills across departments (sales, engineering, procurement, operations).

Exhibits analytical thinking and problem-solving skills, while actively mentoring junior colleagues by offering practical guidance and solutions.

Ability to work independently and manage multiple projects simultaneously under tight deadlines.

Ability to build and maintain teamwork and collaboration.

Must have own transport and be willing to work in Sungai Jawi, Penang.

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