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Senior Fraud Analyst
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanEnsure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. A good understanding of systems / procedures. An understanding of the risk involved in various transaction types and account holder profiles. Develop and maintain working knowledge of business / industry standards and practices. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area. Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank. Profitability by implementing fraud control measures. Bachelor's or Master’s degree from recognised university with minimum experience of 3 years in relevant field. Proficient in speaking Mandarin & Cantonese to support and manage specific markets. Business English – spoken fluently and excellent writing abilities. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, total 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Wellbeing support through resources and programs for resilience and other human skills, expatriate support and access to EAPs. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, embracing diversity and ensuring everyone can realise their potential.
Join to apply for the Senior Fraud Analyst role at Standard Chartered
Job Summary : Minimise fraud losses for Cards / Online / products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.
Responsibilities
- Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds.
- Examines cases / accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Complete the day-to-day operations and ensure the BAU is completed without any escalations.
- Provide support to the UAT testing and suggestions to the system’s enhancement and process enhancement.
- Follow the process to ensure the actions are taken on time to remediate or close the case.
Risk Management
Other Responsibilities
Key Stakeholders
Country FRM, Group Strategy, Contact center etc.
Experiences, Skills & Qualifications
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Note : This description is aligned to the original content and preserves the job context while removing extraneous boilerplate.
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